At Pullen Real Estate, we believe in providing our clients with a professional and comprehensive service, and their feedback matters a lot to us. Here’s what our past clients have to say about us……
(translated from French)
I would like to recommend, warmly this real estate agency Pullen, and Richard, who were the best partners to help me sell a large and beautiful house in Pepieux.
I found all the professional, friendly and competent service. Moreover and this is the essential, by its reputation and its site so well done, the agency has an excellent client list for Prestige properties.
Local agencies from the outset had underrated and show little enthusiasm for this kind of property. I preferred to give exclusivity to Richard whose business sense and motivation I sensed.
The house was sold at listing price in less than two months, with good buyers.
I had a relationship at a distance (I live in Paris) of confidence, and friendly. Richard was available and effective to settle absolutely all the details, (and especially to take care of my house which was a little affected by the floods in October) and take care of everything.
It is rare to meet this level of professionalism, I want to emphasize, having bought and sold many properties.
Richard was recommended to me by an English couple I met by chance, and I also want to do it on my side.
I wish the best for the future, to this friendly couple.
Dear Chitra, dear Richard,
we just want to say : thank you so much that you made our dream come true to find our dream- home for us, our children, our family and our friends.
After an extensive search for more than 8 years , thanks , we happened on your internet side : Pullen – Realestate !
We saw the perfekt home for us, we made the appointment with the wonderful and cordial Chitra Pullen and afterwards we decided that we need, we must have that house ! Chitra helped us with everything , she replied patiently our questions , helped and explained the procedur in france and arranged everything. We came a second time and met Richard too , he was so nice like Chitra and we feeled beeing in the perfect hands for such a big decision and deal. The notary was very nice too . Chitra and Richard had been very helpful with everything too when we signed the contract. Now we are living in our new dream house and have the feeling we never lived anywhere else before.
Thank you Chitra and Richard , we feel like lotterywinner and not only because of our lovely home partly because we find new friends .
If you are looking to purchase a property in this part of France then look no further than Pullen Immobillier. Richard and Chitra are ‘simply the best’ combining their knowledge and expertise to give a unique property buying experience.
We came across Pullen by chance, after viewing a property in another village marketed by a different agent and which we were not 100% sure was for us, we began our usual scrolling through a property search engine. A property that didn’t tick any of our boxes except one (sunny outside space) somehow caught our eye. Two days later we viewed it with Richard (down to us wanting a morning appointment). We were late after getting lost and Sat Nav taking us a longer route but Richard patiently waited for us. The viewing was really relaxed and not hurried, we wondered up and down making plans although neither of us had said we wanted to buy it. At no time did we feel we were under any pressure and that helped in making the viewing a pleasurable experience.
Long story short – Next day we put our offer in, it was accepted and so began the easiest house purchase we have done and our first outside the UK (we have bought and sold many times). All the negatives we had read and been told about were turned into positives by Chitra, the lawyer part of the business. From viewing to getting our keys Richard and Chitra were beside us every step. They suggested a currency broker for deposit and balance payments (we have continued to use the broker), arranged appointment and accompanied to insurance office, got us an English speaking Notaire, accompanied and guided us through both signings. Chitra even took me to the bank to open an account weeks after our house completion.
It is a huge advantage that they are fluent in the French language and have a vast knowledge of the area especially around the Canal du Midi. We are absolutely delighted with our house and have begun major renovations (never done this before) but know that if we need to source materials or Artisan services we can rely on help and advice being readily available from Richard and Chitra.
When we are ready for our next property we will definitely be using Richard and Chitra, Pullen Immobillier.
Four words sum it up: Total Peace Of Mind
Tim and Hazel King,
“Late 2017 we came to the grand Narbonne region visiting some houses we selected on the web, through different real estate agencies, to fulfill a dream we have been cherishing since many years.
Richard showed us the house we were looking for: a well-conserved maison de maître, built in 1865, positioned in a village on the Aude River, a few kilometers far from Narbonne and – it was our target as well – at walking distance from the Canal du Midi.
In addition Richard and Chitra (who is an attorney) helped us also offering extremely useful advice concerning all the pre and post-sale complexities with the owner and the notary and made the process easy for us given our absolute ignorance of the French procedures.
Given their action as knowledgeable friends we have just asked them to assist us and to put us in contact with some artisans for minor renovation works.
We would highly recommend Pullen Real Estate agency for any purchase in this area.”
Alessandra and Mauro Re
“We had a dream that we nourished for many years… but we always thought it would be impossible for us. Too expensive, too difficult, “too” of everything. And yet we couldn’t let go of our dream. We started to make some research, talking with people living in the south, looking on houses on Internet and there we found Pullen Real Estate. From the very first moment we felt that this agency was an agency to rely on and we fell in love with one of the houses on the site. We went down a first time and then a second time and we were still in love with the house and decided to buy it. It all felt scary! But Richard and Chitra helped us during the whole process with everything for exemple, finding us a notarie that spoke good English, calming us down in times of worries and best of all helping us to get a bank account smoothly by explaining exactly what we needed to do before going to the bank. We had heard such stories about trouble in this process but it was a walk in the park with the help from Pullen! And it doesn’t stop there, Richard and Chitra is like good friends still helping us to find craftsmen and contacts that we need in the work of making our new home to our fantastic “jardin secret”!
Thank you so much once again Richard & Chitra for all help. That was priceless!”
Moni & Urban
“In a time period of almost a year, we have visited over 40 houses. But we didn’t meet a real estate agent like Richard. He was for sure the only one who made sure we took our time while visiting the house and knew a great deal about the property. He understood that it’s isn’t a loaf of bread you’re buying and he made sure we were well informed. He did not only tell you the pros of the house, but also didn’t hesitate to inform you about the cons, which really set us at ease. In the end you wish to be well informed.
Once we decided on the property, both Chitra and Richard informed us about the buying process in France and put us in contact with their English speaking notaire. Never once we’ve had the feeling that we rushed into things. They made sure we took our time and felt happy during the buying process.
Unfortunately our first bank bailed out at the end of the mortgage process due the size and state of the house. Once we informed Chitra about this, she did everything possible to find us a local bank who was willing to help us with the mortgage. She was our main contact during the whole process, informed us about the progress on a day-to-day basis and even accompanied us to the signing of the documents. She went so much further then any real estate agency would ever go. Even once the house was ours, their services didn’t end. We have been put in contact with Céline, who help us with getting electrics, water, insurances and helps during the renovation process with finding the right contacts and all the formal documents.
Furthermore, they managed to find us a really great and reliable builder for the renovation process of the house. Plus they’ve managed to find us a temporary house just around the corner from our new house, which we could rent during the first months of the renovation project.
Chitra, Richard and Céline, thank you SO much for everything you’ve done for us. You didn’t only find us our dream property but you also made sure we weren’t alone in this process.”
Wilfred Pol & Edwin Van Rheede
“When we decided to sell our existing property in Beziers and find a new home in the Minevois, we were pleased to discover 3 potential properties to view on the Pullen website.
On all the viewings, Richard was very open about the plusses and minuses of the properties and his relaxed manner allowed us to view the properties with no pressure whatsoever.
When we made our decision, Richard and Chitra were both friendly, honest and professional throughout our buying process, helping us every step of the way. In our case, this included sourcing a local Builder for work we were planning, all of which is now complete and we are delighted with the result.
In addition, they also helped with seeking the permission of the local Maire for a new window and setting up our initial utilities when we moved in.
Service above and beyond normal Estate Agents!
Pullen Real Estate are a delight to deal with and we would highly recommend them to anyone looking for their dream home in the region.”
Sally & Steve Richardson
‘Richard and Chitra helped enormously with both the purchase and the subsequent legal process for our recent purchase in Le Somail.
Both were extremely accessible, knowledgeable as well as very easy and professional to deal with.
We are very happy to recommend Pullen Real Estate’
Kim & Stephen Hopewell
“Four years ago I decided to buy a house in beautiful Languedoc Roussilon. With Richards help from PRE I found a bijou renovated townhouse in Moussan. Richard helped me with all the pre and post sale complexities with the owner and made the process easy for me given the language issues. PRE offices are situated close to Narbonne which makes ease of visits etc. A few issues I had during my ownership were co-solved with PRE help e.g. with pool etc. When I decided to sell PRE stuck with me through the process , found a buyer and when this dissolved they then sourced another achieving me a good price in a difficult economic climate. Chitra also put in a sterling effort as we neared sale completion , accompanying me to a local notaire, recommending a good euro exchange bank and generally nursing the closing process which turned tricky at times, to a satisfactory end without me having to travel over again to sign contracts , handover etc. I can thoroughly recommend this small bespoke agency especially to British Clients, over any French Immobiliers in SW France. ”
Professor Chris Atterwill FRCPath FRPharmS FiBiol
“The service offered by Chitra and Richard Pullen was exemplary. True and accurate assessments of property values, plus the massive advantages of English speaking agents and introductions to other areas of expertise such as foreign exchange and English speaking notaires made the whole experience of moving house so much simpler. I would recommend this company to anyone. Knowledge of the market is a priceless benefit, and this was evident throughout.”
Len and Jeanie Clayton
Tunbridge Wells, UK
“Earlier this year, my husband and I came to the grand Narbonne region searching for a house, to fulfill a dream I have been cherishing since many years: A maison de maître on the banks of the canal du Midi. We searched for several weeks, to no success. Then, almost at the end of our stay in the region, when we were about to leave disappointed, an English friend suggested that we contact Chitra and Richard Pullen. They would lead a highly professional real estate agency near Narbonne. We did it – by the end of the week, Chitra and Richard showed us the house we were looking for: A beautiful, well-conserved maison in a dominant position on the banks of the Canal, in a lively village in Minervois. Four weeks later, we bought the house.
Chitra and Richard did not only find the house we were looking for – they also offered extremely useful advice concerning banking and telecommunication services in the area, put us in contact with a construction company for the renovation work, and performed many other similar services for us. In a nutshell: Chitra and Richard were not simply real estate agents for us – they acted as knowledgeable friends, and enthusiastically shared with us their formidable expertise in all areas concerning such a transaction. We are deeply thankful for that. Chitra and Richard are much more than real estate agents: they are ambassadors of the French savoir vivre, they are friends who helped us to make our dream come true.”
Barbara Schulte & Julio Godoy
“We were looking for a property in France, but suffering with our agent. Normal story of lack of communication and staff who knew very little about the market or the properties they were trying to sell!
A friend introduced us to “Pullen Real Estate”. From that moment we had an agent who we could communicate with and who had the knowledge to find us a property and take us through the complete buying process.
We have now purchased our French property and would like to thank both Richard and Chitra, from Pullen Real Estate, for doing such a fantastic job in making that happen.
In addition, they have become good friends, and so our transition to France will be even more pleasurable.
The circle is now completing, as we have just introduced a new client to them, we have full confidence that they will be treated to the same professionalism and friendliness that we received in both finding and purchasing our property with Pullen Real Estate.”
John & Amanda Romain
Saffron Walden, UK
“We have nothing but praise for the way in which Richard and Chitra Pullen helped us sell our house in France. Their advice was ‘spot on’ and they guided us through the whole process. We had previously experienced other agents and the contrast enables us to recommend Pullen Real Estate without any reservations.”
David and Karen Rossdale, UK,
Durch unsere Lebensläufe nicht ganz fremd in Frankreich machten wir uns auf die Suche nach einem Ferienhaus, dass auch als Altersruhesitz tauglich wäre. Pullen France war nicht das erste Maklerbüro mit dem wir zu tun hatten. Einzig machte uns Richard auf unnachahmliche Art nicht nur in kurzer Zeit klar, wonach wir eigentlich suchten, sondern wir hatten das Gefühl auf eine unaufdringliche Art mit alten Freunden zu sprechen. Chitra und er sind welterfahrene, langjährige Wahlfranzosen mit einem feinen Gespür für Neigungen und Bedürfnisse ihrer ausländischen Kundschaft. Beide ergänzen sich in ihren Kompetenzen perfekt von der Suche über die Auswahl bis zur Kaufabwicklung. Dabei ist die Kommunikation initiativ und zeitnah auf dem Punkt. Beide waren weiterhin wertvolle Ratgeber von Banken, Einrichtung der Versorgeranschlüsse bis zu Freizeit Tipps. Vielleicht ist es nur Koinzidenz aber ihre Empfehlungen entsprechen in den meisten Fällen auch unseren Neigungen. Wir haben sie bereits weiterempfohlen. Wir sind zu Drinks verabredet.
Our life experience brought us back to France while looking for a holiday home optionally suitable for retirement days later in life. Having dealt with other estate agents, we realized that only Richard has the subtle and matchless art of finding out what exactly we were searching for. We soon had the feeling we were talking to friends. Chitra and Richard are worldly and wise living in their adopted home France for many years now. They have the feeling for their customers’ inclinations and needs. They finely complement one another beginning from the property search and selection but not ending with the actual purchase. Communication and information is passed quickly and reliably. Their good tips for banks, providers or recreation are a great help. It may be coincidental, but the suggestions they have made suit us very well. We have warmly recommended them and are looking forward to having drinks together.
Andrea + Matthias Sahl
“We’d been trying to sell our house for a while through a large agency when a mutual friend introduced us to Richard and Chitra. They were like a breath of fresh air and gave us renewed confidence that we would sell.
Within a few months they’d matched the right people with our house. They obviously know the market well. Richard and Chitra then seamlessly guided us through the vagaries of selling a property in France. Chitra was always at the end of the phone to answer any queries.
We would have no hesitation in recommending them. In fact the whole process was a delight.”
Jane and Peter Hawes, UK
“After some searching we had set our hearts on a lovely property with huge potential in the lovely village of Siran. As newcomers to the French property game, we had to learn the ropes fast, while navigating the obstacles of distance and language. If that was not a challenge enough, early on our plans ran into difficulties and we had an anxious wait to see if we could close on our property. We are happy to say that Richard and Chitra were key in helping us stay the course and holding our hands through the whole buying process. They were always on hand with helpful advice and useful suggestions, and put us in touch with English speaking experts to help us through the process. We cannot recommend their services highly enough.”
Patrick Astwood and Emma Foster
“When searching for a house in the Languedoc region of France, look no more, Pullen Real Estate is your go to if you’re American or English speaking! With only months of research, brief correspondence via telephone and one short week to look, these Texans have found their dream home in the south of France. As a real estate broker myself, I am obviously knowledgable about the process already but I wanted to find someone in France that could explain French process to me and speak English. After months of research I discovered that the buying process and clear title is almost identical to the US ;careful consideration when buying over seas. In addition France has an agreement with the US and you are only taxed in one country, not both, as is the case in most other countries. Richard and Chitra Pullen have lived in the area for 12 years and speak French fluently, thus making the process seamless for American buyers. Richard’s careful consideration of what we were looking for, knowledge of the area and his professional business practice made us feel comfortable from the start. Also knowing that Chitra is an attorney and would help us with a bilingual notary (title company) gave us peace of mind. After just a couple of days we knew we wanted to be walking distance to cafes and shops but minutes away from the ancient villages, vineyards and the beach, and voila!, Pullen Real Estate produces the perfect city town house that we could not leave without purchasing. It was a great experience and Richard and Chitra along with their lovely family could not have been more accommodating and professional. I would recommend them to anyone buying in this region.”
Please feel free to contact me:
Kelly Nyfeler Dallas, Texas
“We have enjoyed coming to the Languedoc region on holiday for many years and were magnetised by the Canal du midi. When we decided to buy a holiday home by the Canal, were lucky to find Chitra and Richard Pullen. They took time to get to know us as a family to ensure that we were matched with the right properties at the right price and when we made a decision to buy, they supported us smoothly through the process. Chitra was always at the end of the phone or email if we had a question. We would recommend them to others looking for their dream house by the canal without a doubt!”
Minesh & Neelam Patel
“Unlike most of the Pullens’ English speaking clients we were selling our lovely holiday home in Salleles d’Aude not looking to buy and were therefore in effect on the other end of their services.
We tried a couple of French estate agents but found them mostly unresponsive to the point of inertia. The Pullens are quite different with a professional proactive approach which matches up all their clients’ needs and delivers an end to end service. Richard is good yet honest salesman while Chitra in her somewhat less glamorous role is effective and diligent in pressing notaires and other involved parties to take the process through to an as speedy as possible completion. They do all the little things too which saved us a lot of travel to and fro adding a lot of value all round. They have many useful contacts who can be trusted to deliver parts of the process. For us their suggested currency trader was outstanding.
On a personal and social level they are charming, good natured and funny and it was a pleasure to meet and eat with them and their family. We have many regrets at leaving the area and high on the list is that we may not be seeing them again. Though you never know!”
Janet Topham & Susan Lasker
“Richard and Chitra know their local geography, and it was evident they learned about their properties, working tirelessly to match buyer with seller. They sent us the largest number of prospective buyers out of all the other agents, and in the end, they brought forward the perfect buyer suited to our property. During the sale process they gladly helped all concerned with notaire and the transfer of utilities, insurances, etc., all which helped immensely to make an international move less stressful. Hats off to Richard and Chitra!”
Margaret and Martin Lewis
“We were lucky enough to have been introduced to Richard and Chitra quite early in our house hunting project.
They quickly understood our requirements and were able to give us the benefit of their wide experience and in depth knowledge of the area, helping us find the right location and finding and showing houses that would be suitable for us.
Ever friendly, patient and enthusiastic they helped us through the whole process from negotiation to completion, putting us in touch with an excellent Notaire and even helping us get utilities and bank accounts and the like organised.
We would highly recommend Pullen Real Estate to anyone looking for a holiday home or a permanent residence – and we are glad to now have Richard and Chitra as friends.”
Roger & Jane Hollings
“Richard and Chitra are great listeners and doers. Both in saving a lot of time in finding the property we wanted rather than simply showing us what they had and in all the renovation work. They project-managed renovation for us as well and did a tremendous job keeping everyone to time – no easy task in France! They also kept a tight rein on the budget and really focused on “value” on a complex project. I am happy to recommend them strongly”.
“I have just closed on my house in St. Marcel in Aude, Languedoc, and although few people could say the experience of emptying their savings is pleasurable, my experience was indeed wonderful because of Richard and Chitra Pullen. From my first e-mail exchanges in August of 2014, through my meeting them in person in October and looking at houses, through their referrals to builders and native English speaking legal assistance, all was fun and exciting. Both Richard and Chitra are warm, sophisticated, knowledgeable and experienced. They never pushed, they never became impatient with my myriad stupid questions, and they were gracious and funny right down to the finish line. I could not recommend them more highly.”
New York, USA
“When we first met Richard we found him helpful, charming and knowledgeable. He successfully negotiated the purchase of our house and, together with his wife Chitra, supervised the minor alterations that we required. After a fire, due to a problem with the old electrics and which unfortunately destroyed the roof and first floor of our property, their help and their language skills were invaluable. They were appointed by our insurers to act on our behalf and they carried out our wishes with skill and accomplishment. We would never have been able to deal with the legal and technical issues raised without their assistance. They have helped us to achieve the wonderful house in which we now live and have become our friends.”
John and Cynthia Duquemin
“In the course of looking for and buying a house in the Languedoc region we met many agents. Richard stood out from amongst them for his friendly, approachable manner, sound guidance and good sense. Richard took the time to really listen to and understand our requirements and was able to translate them into a shortlist of truly viable properties. It goes without saying that we eventually bought a house that Richard showed us. We would recommend Richard without hesitation to anyone looking for property in this area.”
Denise & Tony Pearson-Smith
“I would like to point out to anyone who may use your services that my wife and I first dealt with the Pullens when selling our previous holiday home in the Aude and buying our present home in Minervois. We were in the UK for most of the time the house was on sale and only found out about your many viewings of our property by hearsay, otherwise we would not have known how hard you worked on our behalf. Needless to say the house showed no signs of having intruders in our absence. As the transaction involved synchronising the selling of one property and the buying of a second, the transaction was not simple, and an unexpected delay in our buyers’ completion could have scuppered the whole process. However your wheeling and dealing behind the scenes expedited the sale with the result that we are now living in a house with which we are both delighted. I would also like to say what a lovely couple Richard and Chitra are, and I would like to think we became friends in the process of buying and selling houses. I would not hesitate to recommend their agency.”
David (and Jean) Rea
“We bought a house in Cruscades near Narbonne and our first point of contact was Richard Pullen. We found him charming, but more importantly efficient and helpful.
Whenever we wanted to view the house or seek information relating to it, Richard was always available and nothing seemed to much trouble. We became friends with Richard and Chitra and found them to be a lovely couple both socially and certainly and professionally.
We wish them every success in their new venture and thank them for their help in achieving our successful move to France.”
Paul and Julie Power
“Buying a property abroad is both an exciting but also daunting experience. It was our good fortune to meet Richard, when he showed us properties during the week we travelled around the Languedoc trying to find a holiday home. He was different from other agents we met in his calm and considered approach, and didn’t waste our time in showing us properties he knew wouldn’t suit our brief.
After completing the purchase of our property Richard’s services came into their own. He helped make the process of setting up a new home straightforward. He provided a complete service from helping set up a French Bank Account, home insurance & electricity. He was also able to coordinate the work of builders and electricians for some minor work and was always ready to help when needed.
It has been a pleasure getting to know Richard and Chitra and their family, and obvious that they take pleasure in helping people settle in France!”
Val & Clive Wilkinson
“Excellent Service from Introduction to Completion.
We would like to express how much we appreciated the work you put into helping us find our dream house in a dream of a village. We especially appreciated your intuitive skill and keen sensitivity in listening to our needs and requirements and your endless time willingly given to guide us in finding our perfect place.
Nothing was too much trouble…Never an inconvenience… Always felt looked after.
We wholeheartedly recommend you as being an agent who is honest, hard working, professional and … Helped us fulfil our dream – just love the result!
JA & WS Atkinson
“We spent many days, with several different agents, looking at properties to buy in France. What we appreciated most about Richard’s approach was that he really listened to us. When we first met him, he spent time discussing our needs before we even looked at any of the property outlines or made a plan for viewing them. He clearly listened to our comments as we viewed, too, and made amendments to the plan and suggested additional properties (one of which we eventually bought – much to our surprise and his!). He knows his property list and the area well. He shared his knowledge and enthusiasm for the local area with us and gave us an insight into what it is like to live in the region.
We were very grateful too for his after-sales service – taking us through the process of purchasing the house, finding builders, plumbers and electricians.”
Jill & Jonathan Merrett
Salleles d’Aude, France
“Buying a property can be intimidating under the best of circumstances. Complicate the situation by being 7,500 miles away, add a dash of cultural differences, and a dab of language issues, and the process can be especially daunting. Happily, the Pullens are available with a helping hand, a reassuring word, and useful advice. We have been so pleased with the Pullens’ professional services that we have purchased three properties through them and sold one property. ”
Paul and Joy Perdue,
San Francisco, California USA